Terms Of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF THIS SITE CAREFULLY.

Pioneering Technology Corporation and its related and affiliated companies (“PTC”) welcome you to their family of Web Sites. By using this Site, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this Site after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, you may  not access or use this Site.

RESTRICTIONS ON USE OF MATERIALS AND COPYRIGHTS

The contents of our Sites are protected by copyright and trademark laws, and are the property of their owners. Unless we say otherwise, you may access the materials located within the Sites only for your personal use. This means you may download one copy of posted materials on a single computer for personal, noncommercial home use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material you do not obtain any ownership rights in that material. You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the PTC Sites. Only if you obtain prior written consent from us — and from all other entities with an interest in the relevant intellectual property — may you publish, display or commercially exploit any material from the Sites. To seek our permission, you may email us at info@pioneeringtech.com. If permission is granted by us and by all other entities with an interest in the relevant intellectual property, you may not change or delete any author attribution, trademark, legend or copyright notice.

You must abide by all additional copyright notices or other restrictions contained in any of the Sites.

LINKS

These terms and conditions apply only to the Sites, and not to the Sites of any other companies or organizations, including those to which any of the Sites may link. We are not responsible for the availability of any other Site to which any of the Sites links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other Site. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other Site. You should direct any concerns to that Site’s administrator or webmaster.

Other Sites may link to any of the Sites only through a plain-text link. We must grant permission for any other type of link to the Sites. To seek our permission, you may email us at info@pioneeringtech.com. We reserve the right, however, to rescind any permission granted by us to link through a plain-text link or any other type of link, and to require termination of any such link to any of the Sites, at our discretion at any time.

SUBMISSIONS

We welcome your comments about any of the Sites. However, we will not review or consider any unsolicited designs or product concept submissions.  This policy is intended to avoid the possibility of future misunderstandings in the event that projects developed by our professional staff might seem to others to be similar to their own creative work. Accordingly, we must ask that you not send us any original creative ideas, suggestions or materials. If, despite our request, you send us any creative idea, suggestion or material (“Submission”), it shall become our property. No Submission will be subject to any obligation of confidence by us, and we will not be liable for any use or disclosure of any Submission. We will exclusively own all known or later-existing rights to the Submission worldwide, and will be entitled to the unrestricted use of the Submission for any purpose, without compensation to the provider of the Submission.

DISCLAIMER

The services, products and materials on these Sites are provided “as is” and without warranties of any kind, either expressed or implied.

Neither we nor any of our respective licensors or suppliers warrant that any functions contained in the Sites will be uninterrupted or error-free, that defects will be corrected, or that the Sites or the server that makes them available are free of viruses or other harmful components.

Neither we nor any of our respective licensors or suppliers warrant or make any representations regarding the use or the results of the use of the services, products or materials in these Sites in terms of their correctness, accuracy, reliability, or otherwise.

LIMITATION OF LIABILITY

Under no circumstances, including but not limited to negligence, will we or any of our licensors or suppliers be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on the Sites, or any products or services provided pursuant to the Sites, even if advised of the possibility of such damages.

NO PERSONAL ADVICE

The information contained in or made available through the Sites (including but not limited to information contained on message boards, in text files, or in chats) cannot replace or substitute for the services of trained professionals in any field. We and our licensors or suppliers make no representations or warranties concerning any treatment, action, or application of preparation by any person following the information offered or provided within or through the Sites. Neither we nor our partners, or any of their affiliates, will be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.

JURISDICTION

PTC is a Canadian company with headquarters in Mississauga, Ontario, Canada. Consequently, by visiting our web Sites you agree that in all matters relating to these web Sites you shall be governed by the laws of the province of Ontario or Canada, as applicable, and further, that you submit to the jurisdiction of the courts of the province of Ontario.

You may not use these web Sites if law prohibits you from doing so in the country in which you reside.

PTC reminds you to check this User Agreement from time to time as it may change without notice.

OTHER MATTERS

If any provision of this Agreement is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from this Agreement and the remaining provisions will continue in full force and effect. This Agreement ensures to the benefit of and is binding upon each of PTC and its successors, assigns and related persons, and you and your heirs, executors, administrators, successors, permitted assigns and personal representatives. You may not assign this Agreement or the rights and obligations under this Agreement. PTC may assign this Agreement and its rights and obligations under this Agreement without your consent. No consent or waiver by any party to or of any breach or default by any other party in its performance of its obligations under this Agreement will be: (a) deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party; or (b) effective unless in writing and signed by all parties.

BY CONTINUING TO USE THE PTC WEB SITES, YOU ARE AGREEING TO ABIDE BY ALL THE TERMS AND CONDITIONS SET OUT IN THIS USER AGREEMENT.

Refunds, Returns and Losses

Our return policy is simple: we will take back most items for any reason within 15 days of purchase for your original purchase price. The 15 days begin on the date on the invoice, usually the shipping date. There is a restocking charge of 20% on all returned items. All items must be in as-new condition and be returned in the original packaging complete with all components. You are responsible for the costs of shipping the item(s) to us. We are not responsible for items lost-in-transit; so, we recommend that you use a shipping method that ensures the return. We do not refund shipping fees. If you qualified for free shipping and your return drops the total order below the minimum, we will charge the standard shipping fee.

Merchandise that arrives damaged or items wrongly-shipped will be exchanged at no cost provided we are notified immediately (within 48 hours) upon receipt of damaged or wrongly-shipped merchandise. We will send you a replacement along with a pre-paid shipping package to return the damaged or wrongly shipped item to us.

If merchandise arrives damaged or items are wrongly-shipped and you choose not to have the item replaced, then restocking fees WILL apply.

We want you to be happy with your purchase. We provide expert advice on the products that we sell. If you have any questions about a product, we recommend that you call us at 1-800-433-6026 before purchasing so that we may help you choose just right item for you. Or send us an email to: info@pioneeringtech.com

Shipping Terms and Conditions

If Pioneering Technology Corporation (PTC) has your product in stock you will receive confirmation via email (confirmation notice) that your order has been accepted. You will receive a second email (shipping notice) when the item(s) have left the warehouse and are en-route to the shipping address you provided. In-stock orders (excluding special delivery items) normally ship within 14 business days.

Out-of-stock orders will ship once the item(s) is back in stock. You will receive your shipping notice via email once the item(s) has been shipped. How soon you receive our product(s) depends on the shipping method you have chosen.

Shipping is available only in Canada and the United States. International customers should contact our customer support department directly at support@pioneeringtech.com. Our team will be pleased to assist you.

Privacy Policy

Pioneering Technology Corporation takes your privacy seriously. Please read the following to learn more about our privacy policy.

This policy covers how Pioneering Technology Corporation and its related and affiliated companies (“PTC”) treats personal information that PTC collects and receives, including information related to your past use of PTC products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This privacy policy only applies to the family of PTC web Sites

This policy does not apply to the practices of companies that PTC does not own or control, or to people that PTC does not employ or manage.

INFORMATION COLLECTION AND USE

PTC collects personal information when you register with PTC, when you visit PTC pages or the pages of certain PTC partners, and when you enter promotion or sweepstakes.  PTC may combine information about you that we have with information we obtain from business partners or other companies.

When you register we may ask for information such as your name, email address, postal code or ZIP code, telephone number, industry, and personal interests.  When you register with PTC you are not anonymous to us.

PTC automatically receives and records information from your computer and browser, including your IP address, PTC cookie information, software and hardware attributes, and the page you request.

PTC uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

INFORMATION SHARING AND DISCLOSURE

PTC does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with PTC under confidentiality agreements. These companies may use your personal information to help PTC communicate with you about offers from PTC and our marketing partners. However, these companies do not have any independent right to share this information.
  • We respond to subpoenas, court orders, or legal process (such as law enforcement requests), or to establish or exercise our legal rights or defend against legal claims.
  • We transfer information about you if PTC is acquired by or merged with another company. In this event, PTC will notify you before information about you is transferred and becomes subject to a different privacy policy.
CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards to protect personal information about you.

CHANGES TO THE PRIVACY POLICY

PTC may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your PTC account or by placing a prominent notice on our site.

QUESTIONS AND SUGGESTIONS

If you have questions, suggestions, or wish to make a complaint, please contact us at:

Pioneering Technology Corporation
220 Britannia Road East

Mississauga, Ontario, CANADA

L4Z 1S6

1-800-433-6026

info@pioneeringtech.com

support@pioneeringtech.com

Last Updated: April 19, 2017